Terms of service
BASIC VENDOR INFO:
Lilith by Katarina Baban
email: info@lilith.shop
phone: +385 95 196 4478
CEO Katarina Baban
Lilith j.d.o.o.
address: Prolaz Sestara Bakovic 1, 10000 Zagreb
OIB: 29194732721
IBAN: HR9223400091111006988
These conditions of buying define the procedure of ordering, payment, delivery and return or reclamation of items offered on our web pages. The Supplier (Seller) of the items offered on these pages is Lilith d.o.o. Prolaz Sestara Bakovic 1, 10 000 Zagreb, and the Buyer of an item is a visitor of the web shop who chose at least one product, fills in electronic order form and sends it to the Seller. All the given prices are in Croatian kuna (HRK) and include VAT.
All the prices on the web www.Lilith.shop are noted in Croatian kuna (HRK) with VAT included. While purchasing a product on the given day under given price, the product will be shipped and charged under the price indicated in the moment of purchase. The prices are valid until the processing new ones.
The prices indicated are valid only for the web shop on www.Lilith.shop and are not necessary the same as in the Lilith showroom in Croatia.
Lilith has a right to change the prices without previous notice as well as changing the prices exclusively for web shop. Furthermore, Lilith has a right in any moment to determine discount prices.
REGISTRATION ON THE WEBSITE
The buyer is not obligated to be registered on www.Lilith.shop to be able to proceed with purchase. During the registration, buyer is asked to type in his/her e-mail address and password.
ORDERING
Items ordering is possible 24/7. Items are ordered exclusively through electronic form – shopping cart. Buyer is not obligated to be registered on the web site of the Seller to be able to proceed with purchase.
The Buyer is however requested to type in personal details and address (where will the package be delivered) to the process of order can be concluded. If the Seller has no possibility to deliver all of the ordered items, he will deliver the ones available and he will contact the Buyer in a written way and inform him.
PAYMENT
You can ordered products, with possible delivery costs, via credit and debit cards such as: MasterCard, Maestro, VISA, VISA Electron, or by direct deposit to Lilith bank account.
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Instalment payment is enabled to the customers that are paying with Visa credit cards and it is able to pay in 2 - 3 instalments without interest rate being imposed.
Delivery fee is charged only after the Seller establishes that the ordered products are available in the store. In case of card payment the Buyer needs to compel a payment form and the means on the card will be reserved, the transaction will be made only after the Seller establishes that the ordered products are available.
SECURITY OF ONLINE PAYMENTS
While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.
CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.
The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfils all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard - the highest security standard of the payment card industry. Payments made by cards enrolled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.
All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.
Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.
Thank you for using CorvusPay!
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ITEM DELIVERY
Item delivery is made with GLS delivery service within 15 business days from the moment of the buyer's payment settling if he or she had chosen bank deposit as their preferred payment option.
When sending your package, you will receive a delivery notification to the mobile number you provided when ordering.
If you have an urgent order and would like the item to arrive before the specified deadline (15 working days), feel free to contact us by email or call.
If the Buyer does not take the delivery from the courier within 5 business days, the delivery will be returned to the Seller.
COST OF DELIVERY
The delivery price is not included in the price of the product and is charged separately, ie for the territory of the Republic of Croatia delivery is 4€ (30 kn), and for other countries delivery is charged 12 € (90,00 kn)
ORDER RETURN
If the customer wants to return the received item, it is necessary to notify Lilith by e-mail (info@Lilith.shop) immediately upon receipt and return the same item within 3 working days by registered mail to Lilith address (Prolaz Sestara Bakovic 1, 10000 Zagreb). All returns of items sent after more than 3 business days will not be received. No refund can be made for all tailor-made items. When returned, the products need to be unused and undamaged.
All of that needs to be sent on the sellers address;
Lilith by Katarina Baban
Prolaz Sestara Bakovic 1
10 000 Zagreb
The expenses of items return are to be bared by the buyer.
The seller is obligated to return the money within 14 day deadline after receiving the items. Ordered items, in other words the packages that the buyer doesn’t want to receive, will be returned also depending on buyers expanses.
RECLAMATION AND COMPLAINTS
Lilith is responsible for the quality and default errors on bought products on web shop www.Lilith.shop
If the buyer has any complaints about bought items, in compliance with article 10 point 6 Consumer protection law, he has a right to send a written complaint to the seller.
The complaint can be sent;
Via mail on address Lilith by Katarina Baban, Prolaz Sestara Bakovic 1, 10 000 Zagreb
or via e-mail info@Lilith.shop
We kindly ask you to write down you name and surname, address, contact and description of the complaint. We will respond to your complaint after receiving it.
BASICS OF COLLECTION AND PROCESSING PERSONAL DATA
Lilith obligates itself and guarantees that in any case, your personal data will be processed consciously, fairly, with usage of suitable protection measures with a goal of preventing unauthorised publishing and malicious usage of your personal data, all of that in compliance with Law on the Protection of Personal Data (LPPD).
Lilith will not deliver your personal data to the third party, only if the law says otherwise. Your personal data will be processed until you revoke your consent, thereby they will be permanently deleted.
Depending on the purpose of collection and processing of personal data, which was described previously, Lilith can ask you to leave following information: name, surname, username, e-mail, address, city, zip code, country and phone number.
In case of previously stated events, Lilith collects and processes your personal data only based on your personal consent.
Personal data is not collected by your single visit to our web site, but at the moment you personally insert them while ordering a product, registration for our newsletter, taking a survey or sending a question via contact form.
The consent to collect and process your personal data is given through filling out special form providing services on our web page and you can revoke it in any moment.
RIGHTS OF PERSONAL DATA PROVIDER IN COMPLIANCE WITH LPPD
When it comes to your personal data, you have the following rights: you can request access (overview, notification and issuing a copy), rectify, add, update and delete the data, as well as revoke the agreement to process your personal data, in other words that in any moment you are able to withdraw your agreement and stop the processing of your personal data, also to be notified by Lilith about the status of your request.
Based on your personal request you have a right to freely obtain information about your personal data that had been saved. Beside that in compliance with article 21 Law on the Protection of Personal Data you have a right to oppose the processing of your personal data for commercial, marketing usage.
As it is previously mentioned, in compliance with law orders, in case of the data being incomplete, not accurate or not updated and if their processing is not in compliance with law orders, you have a right to rectify, add, unable and deleting of your personal data.
Agreement for collecting and processing your personal data can be revoked in any moment in following way:
by sending an e-mail to the address info@Lilith.shop or
by sending a mail to Lilith by Katarina Baban d.o.o., Prolaz Sestara Bakovic 1, 10 000 Zagreb.
If you revoke your consent for personal data processing, Lilith is obligated to permanently delete all your personal data within 15 days from receiving the revoke.
In case of unauthorised personal data processing you have a right to begin a proper case against Lilith in front of the competent jurisdiction and in compliance with current laws in Republic of Croatia.
The privacy policy regards only the usage of web page www.Lilith.shop and it is valid only on Republic of Croatia territory, whereby it does not regard the links that this page can contain and lead to other web pages, as well it is not valid in any other state. Lilith is not responsible for the content of privacy policy of third party websites. If in any moment you notice that those links lead to a third party web sites that are not appropriate or have unfavourable privacy policy, please contact us and we will tend to remove those kind of web sites.
ONLINE COMMUNICATION
Visiting Lilith web shop pages you communicate online. Therefore you agree to all consents, notifications, announcements and other contents which are delivered to you online and through this way they satisfy legal framework as they were written.
CHANGE OF BUYING TERMS
Lilith d.o.o. keeps all the rights to change and update this buying terms. Every single change of terms of buying will be posted on pages of Lilith web shop.
Lilith d.o.o.