If the customer wants to return the received item, it is necessary to notify Lilith by e-mail (info@Lilith.shop) immediately upon receipt and return the same item within 3 working days by registered mail to Lilith address (Bosutska 9, 10000 Zagreb). All returns of items sent after more than 3 business days will not be received. No refund can be made for all tailor-made items. When returned, the products need to be unused and undamaged.
All of that needs to be sent on the sellers address;
Lilith by Katarina Baban
10 000 Zagreb
The expenses of items return are to be bared by the buyer.
The seller is obligated to return the money within 14 day deadline after receiving the items. Ordered items, in other words the packages that the buyer doesn’t want to receive, will be returned also depending on buyers expanses.
RECLAMATION AND COMPLAINTS
Lilith is responsible for the quality and default errors on bought products on web shop www.Lilith.shop
If the buyer has any complaints about bought items, in compliance with article 10 point 6 Consumer protection law, he has a right to send a written complaint to the seller.
The complaint can be sent;
Via mail on address Lilith by Katarina Baban, Bosutska 9, 10 000 Zagreb
or via e-mail info@Lilith.shop
We kindly ask you to write down you name and surname, address, contact and description of the complaint. We will respond to your complaint after receiving it.